New Patients

UPDATE: As of May 2026, Dr Irene Papaconstadopoulos is accepting new patients on a rolling basis, to ensure the highest quality of care for our existing families. If you are a new patient wishing to transfer your care to our practice, please join our waitlist by contacting our office as outlined below.

Newborns should still reach out to us on the day of birth to establish care promptly. Please note that we may not accept some insurance plans for newborns—our team will be happy to discuss your options when you contact us.

Once you’ve joined our waitlist, we can begin the process of requesting prior medical records. Your first appointment for establishing care will be scheduled as soon as an opening becomes available.

Mahalo!

We are thrilled and honored to have your children enroll in CHAMPS Pediatrics. For your convenience, we will attach all the required documents that should be filled out prior to booking your first appointment through our secure texting.  It takes 10 minutes only. In order to provide the most accurate and HIPAA-compliant communication regarding your children we use secure texting.  If you prefer, you can request paper forms, to fill out and bring to the office. We require the following steps prior to scheduling your first appointment:

1. Request an appointment here: https://schedule.yosicare.com/0eb911cee2b90e2ec9c705391c61cf6b 

or call our office at (808) 495-9616 during business hours. 

These numbers are for non-urgent issues. 

2. Read carefully and fill out one "new patient packet" for each child. In order to protect patient sensitive information, we do not accept these documents through email. 

3. We will send the request for medical records immediately, therefore please provide accurate contact information for the previous PCP. It is patient responsibility to ensure we have all records prior to well child visits. Signing the registration form does not confirm establishing care with our practice. As part of our new patient process, we request previous medical records so the physician can personally review your child's healthcare needs before the first visit. Previous medical records help us prepare for your child's care and ensure our practice is the right fit for your family's needs.  Care is established with the first appointment. After establishing care we can offer same or next day appointment for our existing patients, if needed. 

4.  We will send you available days and time slots for your first appointment. If there are specific days you prefer, please let us know. 

If you are expecting a baby: Congratulations! 

You can sign up for a prenatal class here: https://www.champspediatrics.com/prenatal-classes-with-our-pediatrician

and/or request a meeting with Dr. Irene prior to your delivery to see if we are a good fit! 

Once you go to the hospital to deliver, give our practice name or Dr. Irene Papaconstadopoulos, as the Pediatrician and complete the above process to enroll. Call the office at 808 495 9616 to schedule the first appointment which is usually 1-2 days after the discharge from the hospital. 

We look forward to meeting you and your children! 

Insurance and Billing:

As a courtesy, we will submit your bills to the following insurances that we are credentialed with. Patients must check with their insurance carrier prior to the appointment to confirm what services their plan will cover when seen by CHAMPS Pediatrics. 

• HMSA all plans, including QUEST

• Blue Cross Blue Shield (please check with your specific plan)

• UHA

• HMAA 

• Aetna (please check with your specific plan)

• Cigna (please check with your specific plan)

(If we are not in network with your insurance, ask us about our payment plans)

** We are not currently contracted with most out-of-state insurance plans and may not be able to bill them directly.

If your insurance is based in Hawai‘i, we’re happy to check — and if we are in-network with your plan, we’ll absolutely bill on your behalf.

If we’re not in-network, we can still welcome you to the practice as a cash-pay patient, and we’re happy to provide a superbill so you can request reimbursement from your insurance. 

** It is patient responsibility to confirm with their insurance prior to appointments. 

How to Access Your Child's Records in the Athena Patient Portal

 The Athena Patient Portal makes it easy to access your child's health records anytime, from any device. You can view vaccine records, lab results, and more—all securely and conveniently.

Getting Started

If This Is Your First Time

• Visit the portal at: https://26337.portal.athenahealth.com/ 

• Click Sign Up or Create Account

• Select CHAMPS Pediatrics as your practice location

• Enter your email address and create a secure password

• Add your child's date of birth and any other requested information to verify your identity

If You Already Have an Account

• Go to: https://26337.portal.athenahealth.com/ 

• Enter your email and password, then click Log In

Finding Your Child's Records:

Vaccine Records

• Go to My Health

• Click on Health Summary

• Look for the dropdown menu where you can select Vaccinations (other options in the dropdown include Allergies, Conditions, and Medications)

• You can print or download a vaccine summary for school, sports, or travel

Lab Results

• Go to My Health

• Select Test Results to view all of your child's lab results

• Results are organized by date, with the most recent at the top

• Click on any result to see details, reference ranges, and interpretation

Helpful Tips

You can manage multiple children in one account—just switch between them using the dropdown at the top

Download or print records anytime for your personal files or to share with another provider

The portal is HIPAA-secure, so your information is protected

If you get a notification that new results or records are available, check your email for the alert

Troubleshooting

I Forgot My Password:

On the login page, click Forgot Password

Follow the email link to reset your password

I Don't See My Child's Records:

Make sure you've selected the correct child's name

New records may take 24–48 hours to appear after a visit or lab

Contact our office if records are missing

I Have Questions About the Results:

You can also message Dr. Irene or our team through the portal's Messages feature, or call us directly

Questions? We're always happy to walk you through the portal or answer any questions about your child's health records.

Notice to all patients:

Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services. 

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services.

You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during treatment.  

If you receive a single bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. 

For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit www.cms.gov/nosurprises. 

Payment Options:

We accept cash or credit cards. We also offer online payments and self pay discounted fee schedules (payment at the time of service).  We will file claims to insurance on your behalf.